5/17/2023 0 Comments National express hotel hoppa bus![]() ![]() Because of his safe distance driving an accident in front of us wasn’t as bad as it could’ve been. *504 Newquay to Reading- Thank God our driver Les was super safe and so vigilant. I’m writing this review in respect to my latest journey. I’ve travelled so many times using National Express. ![]() Other than the wrong bus stop location, we couldn't fault the Hoppa bus and would do it again. Next morning the Hoppa bus was scheduled to leave every “¼ to” and “¼ past” the hour from the Hilton and it arrived right on time at 5.13am. It took us 8 minutes to get to the Hilton and the bus driver kindly helped us unload the suitcases as well which was wonderful. Coincidentally the Hoppa Bus was already at Bus Stop 16 when we got there and the friendly bus driver put our luggage onto the bus and gave us a whole heap of information about the return journey for the next day as we bought a return ticket (GBP£9 each – and only cash was acceptable which I had discovered in my research months prior). Walking there I double-checked with another transport person and she said it was Bus Stop 16 also, so was confident we were heading in the right direction. Waited awhile and when another bus turned up I asked the bus diver if it was the Hoppa Bus and he directed me to a different area and to Bus Stop 16. National Express should make more stringent checks on their staff to ensure they are following driving safety regulations.Arrived at London Heathrow airport around lunchtime and headed for Bus Stop 22/23 (which my research had instructed) and waited for the Hoppa Bus which would take us directly to the Hilton Hotel at London Heathrow Airport T5. Recommendation very few choices to get from London to Stansted airport unless you share a taxi with other travelers and split the cost. The driver was really careless and drove very fast through london on our way to Stansted airport, however we got their in one piece. The 130am bus came and we paid the driver in cash which he nicely placed in his receipt would be given!! we all were happy to just get on the bus and catch our flights. We continued and took enough money to pay for the service and waited for the 130am bus, all 7 of us were furious and annoyed that we had been lied to, the group grew as more people turned up. As we were drawing our money, the bus left, yes, leaving us all in shock, especially when he said he would wait a couple of minutes. I asked why he couldnt accept the card as this was a card machine too, he said cash only, nothing else.so we all saw a cash machine just beside us and we ran to it so we could draw 10 pounds. We were a group of 7 waiting and were happy to see the bus, as we entered to buy our tickets the conductor entered the information into his electronic machine and asked us to pay, we gave him our debit card and he laughed at us and said cash only. We found out that there was a National Express stop for Stansted airport just outside the train station so we headed out there and waited for the 1am bus.it came running a little late and stopped to let passengers off and on. Taxi or National Express.we opted for the cheaper, national express. Therefore we searched a few options of getting to the airport in enough time to catch our flight. We were going to catch the early morning train to Stansted airport however when we got to the liverpool street station we found out the last train had left and we were stranded with a return ticket we couldnt transfer. We paid for tickets and because of an aggressive and obviously mentally ill driver, we were not allowed to enter the bus, and nobody from the company did not help us. Absolutely bullying, and really really mean. And he was right because the bus was full. And then he said that the next bus in not going to take us neither. It was really terrible, such a bullying of a bus driver in the 21st century in a civilized country. And if we enter the bus, he is not driving anywhere. And then the bus driver said he is not taking us. We ask for a manager, one guy came and then he refused to mix in, even though he was a supervisor of the bus driver. ![]() He came out and start we aggressively asking us to repeat what we have just said, and my husband said that he should calm down and stop treat us so badly. I mean we are living in a civilized country. We said ok, no problem but he does no need to shout so aggressively on us as we would be criminals or dunno what. Extremely aggressive bus driver started shouting on passengers when they wanted to put their luggage into bus luggage space to stop doing this.
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